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FAQ

  • What Is A Service Charge & What Do I Get In Return For Paying It?

    A service charge, is where each household on a development, or within an apartment in a block, contribute a financial sum each year to pay for the upkeep of an area or a service that communally benefits the contributing units. This may typically be the insurance of an apartment building, cleaning and lighting the communal hallways, and tending to gardening in external areas; or the upkeep of an un-adopted services such as drainage or an access road.  Service charges can also fund luxury facilities for residents such as communal leisure facilities.

    The way in which a service charge is organised and details of what can and can’t be charged by the landlord and the proportion of the charge to be paid by the individual leaseholder will set out in the tenant’s lease or tenancy agreement.  The landlord (or sometimes a management company that is party to the lease) provides the services, while the leaseholders pay for them.

    The landlord will generally not be paying for the services but sometimes has to pay for the services before they can recover their costs through these service charges. Originally, the costs of services were included in rental payments, but as costs and inflation increased, landlords wanted to make sure they recovered all their costs every year. Some old leases still provide services at a fixed rate, regardless of costs to the landlord. However, most service charges are based on the actual or estimated cost of the services and upkeep and thus vary from year to year. These are known as variable service charges.

  • I am selling my house or apartment, why do I need to involve Woodstock management?

    When selling your property that is managed by us, you will need to provide the purchaser with documentation, commonly called a management pack, which includes information on items like service charge account and budgets. We will also need to ensure that your service charge account is up to date.

    If you are selling your property, please contact our Admin Team on operations@woodstockmanagement.co.uk

  • Can I sub-let my house or a flat

    Any conditions or restrictions on subletting your property will be included in your lease of title/deeds. In addition, you will need to contact us for permission to sublet your property and to let us know who your tenants will be.

Why can’t I keep personal items in the hallways and stairways or other common areas of my apartment building?

Many leases do not permit keeping personal items in the common areas and the main reason is for fire safety. Personal items can create a fire hazard and also cause an obstruction in the event of a fire, making it more difficult for the rescue services to access the building or for residents to leave the building (if your building has an evacuation policy).

In addition, leaving personal items in the common areas can invalidate the insurance policy for your building, meaning the cost of repair or reconstruction may not be met by the insurer in the event of a claim.

Part of my development is still under construction, why am I already paying a property management service or estate charge?

Many developments are released or sold in phases, so people will be living on the estate while construction is still underway. This can mean that some of the roads and common areas are not being maintained to the desired standard, as construction vehicles are still using those areas, or are still the responsibility of the developer. There will be areas that we are responsible for and we will be working hard to maintain these within the restrictions of the surrounding construction works. We may also be providing company secretarial support to your residents’ management company (if you have one) behind the scenes.

The service charge budget is based on the full development with all properties contributing and your portion of the charge will be billed on this basis, no matter what areas have been built or handed over. Any unspent funds are credited back when the service charge accounts have been produced at the end of the year.

If you have any queries about what is covered by your service or estate charge, you can talk to your property manager for more details.

 

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